Service Delivery and Program Improvement
M.V. Browne & Associates is strongly committed to continuous service improvement resulting in significant positive change. Examples include:
- Developing an information technology strategic plan to harness the power of new technologies. This required centralizing disparate IT groups, strengthening staff skills, and increasing depth and capacity.
- Changing personnel compensation policies to cost effectively attract and retain the best employees. Developing a pay for performance plan drives significant improvements in the delivery of service. Ensuring that benefits and pensions are competitive, cost-effective, and financially sound is essential to controlling costs in today’s market.
- Working with the Sheriff’s Department to develop a staffing plan and scheduling system that resulted in significant overtime savings.
- Reducing costs in a worker’s compensation program by establishing clear performance goals with agencies, medical providers, and worker’s compensation adjusters and case managers. Solutions came from engaging stakeholders to find new ways to provide effective services to employees.
